FAQs

How will I know my pet sitter will be there for the pet visits?

Each visit is GPS tracked and you will receive daily report cards with pictures of your pet in your email after each visit. This makes communication with pet owners seamless and easy.

Why should I use a professional Pet Sitter and what should I look for when booking a pet sitter?

A professional Pet Sitter is insured and bonded. That means if something happens to your pet or house while in their care they are covered. They often have a team or if they are solo they have back up in case of an emergency or illness. Look for a Pet Sitter that wants to bond with your pet and who you genuenly feel comfortable with. You can always ask for references as well. A pet sitter that is CPR/First Aid trained is always a bonus.

What are the steps in booking a Pet Sitter?

• Fill out a booking inquiry form/Call or email to give your travel dates/Pet info/ Where on Maui do you live

• Get a quote

• Schedule a Meet and Greet

• Before you meet with a pet sitter, a Welcome letter from a pet care software will be emailed to you. You are required to electronically sign a pet sitting contract and a vet release waiver. Then you get to the fun part: Filling out your pets information, care instructions etc.

• Now think about Keys: We recommend a lock box. We can bring one with us to the meet and greet and its available for purchase or you can get your own. We don't like to carry your keys with us as we don't want to loose them.

• Meet and Greet: We get to meet you and your furry Ohana. This visit is to bond with your pet, go over the care routine, hand out lockbox or key placement. It is a complimentary 30 min visit.

• Confirm your booking. 

• Invoice will be sent to your email prior departure

• You are all set!